Communications firms keep us all connected in a never-ending variety of ways, 24/7. They process, create and facilitate the exchange of the world’s information in the form of data. More data than ever before. It’s not easy to offer increasingly personalised customer experiences without leveraging data to identify opportunities and create value. It’s even more difficult to keep everyone’s personal information safe.
Alex can deliver a solution to both these problems. In one platform.
Identify Opportunities, Unlock Value
Communications providers offer a variety of services — network, cellular and television — to enterprise, residential and public customers. These services need to be reliable and always accessible. Business units across the enterprise need specialised information to analyse operations and create unique products on the fly. Alex’s world-leading suite of search, analysis and collaboration features are available in the one platform that unifies your entire data systems, enabling you to trust any data asset throughout the organisation. Alex operates at any scale, allowing your people to effectively collaborate around data and create value. Users across the business, including non-technical data citizens are able to instantly access, understand and use the right data for them. Configurable roles align with responsibilities and automated workflows facilitate collaboration by standardising and tracking processes. In the age of the global pandemic, Alex brings teams together, anywhere, anytime to collaborate on and track work involving data. Powerful exploration, analytics, impact and lineage analysis maximise data value in every area of the business.
Simplify the Compliance Maze
When you handle the world’s data, you need to keep it secure. Communications providers deal with some of the strictest compliance requirements around consumer data such as the GDPR. Alex provides the world’s best data lineage and impact analysis at scale. Granular traversal enables tracing sensitive data from source through to output, building understanding of dependencies. Some of the largest global communications companies use Alex Automated Data Lineage to demonstrate compliance with consumer data rights regulations. This is possible because Alex provides insights into security and risk with automated reporting and analytics, including compliance dashboards. There are tools for governing data usage by query counts, user identity, business unit, and risk classification by exposure and impact ratings. Compliance is standardised and enforced through workflows, where tasks can be automated through event triggers. Notifications and subscriptions alert roles and users to changes or actions, meaning nothing critical will slip past your people.
Use Trusted Data to crush the Competition
Communications firms require trusted data for key C-Suite level reporting and decision-making. Alex provides insights into data with automated Quality and tracing analytics so that reporting can always be verifiable and accurate. Your analysts can leverage Alex to develop algorithms using the most trustworthy datasets, so that you can make decisions quickly and on a consistent and trusted basis. The Augmented Business Glossary facilitates knowledge sharing with automated workflows to streamline processes and increase operational efficiency.
Built from day one with the future of global communication and information exchange in mind, Alex is the best tool to help all major telecommunications firms realise the immense potential of the internet. Get in touch with our expert team to find out how Alex can meet your specific needs today.